Frequently Asked Questions

1. How do I place a custom order?

You can browse our shop or send us a message at info@thehouseofcoolgallery.com with your idea. We love bringing your vision to life!

2. Can I request a design not listed in your shop?

Absolutely! We welcome custom ideas across all our products. Just reach out and we'll discuss the options.

3. How long does it take to make a custom order?

Production times vary by product. Contact us before ordering and we'll give you an estimated timeframe.

4. Can I see a preview before my order is made?

Depending on the item, we may be able to share a digital proof. Message us to ask about your specific order.

5. What kinds of folded books do you make?

We hand-fold book pages to create names, shapes, logos, animals, initials, and more. If you can imagine it, we can likely fold it!

6. Are the domino sets functional or just decorative?

Both! Our custom resin domino sets are fully playable and double as a beautiful keepsake or display piece.

7. What personalized/embroidery items do you offer?

We create embroidered stuffed animals, towels, burp cloths, and more — perfect for baby showers, weddings, and gifts.

8. Are your products handmade?

Yes! Every item is crafted by hand, right here under our roof in Mansfield, Texas.

9. Do you offer free shipping?Yes! Use promo code FIRSTORDER2026 for free shipping on orders $75 and up.

10. Do you offer gift cards?Yes! Gift cards are available for purchase — a perfect option when you're not sure what to choose.

11. Where are you located?

We're a family-owned business based in Mansfield, Texas.

12. How can I contact you?

You can reach us through our Contact page or by emailing info@thehouseofcoolgallery.com.

13. Do you take bulk or event orders?

We'd love to discuss it! Reach out with your needs and we'll do our best to accommodate.